Returns Form

How long have I got?

UK Customers - 14 days from receiving your parcel

International Customers - 21 days from receiving your parcel

The following must apply for a refund:

Items purchased online must be returned online following the procedure
Items must be unworn and have all original tags attached
Items must not have been washed
Items must be returned in their original packaging
If you receive a faulty item, please email contact@mercieruk.co.uk and they will be happy to help.
All items purchased in the sale department are ineligible for a refund and will instead be issued with a credit note.

Underwear and socks are non returnable.
1/1 Sample items are not eligible to be returned
Mercier items purchased in a store must be returned to the store they were purchased from.

How do I return?
We do not offer free returns postage, therefore, all customers are liable for their own return postage costs. We recommend that all parcels are sent back tracked and signed for to ensure delivery to our warehouse.

Return Address:

Mercier

J & S House

Denton Drive

Northwich

CW9 7LU

International returns initiated due to refusal to pay duties and taxes will be subject to a £20 restocking fee which will be deducted from the refund amount.

Discount Codes & Resellers – the following applies

•   The discount codes cannot be used in conjunction with any other offer
•   Discount Codes are valid on full price items only
•   To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
•   No cash or any other alternative will be given
• All items purchased with a discount code or promotion codes are ineligible for a refund

Resellers returning their goods because they haven't sold them will NOT be refunded, however a credit note will be provided.

Your statutory rights as a consumer are not affected.

How long does it take to process my return?

We aim to process your return ASAP, but on occasions, it may take up to 7 working days to be processed.